WhatsApp as an in-app service center: Structured information without switching apps

In today's digital world, many users crave simplicity: a single app, numerous contacts, and clear information. Just as users follow various topic-related profiles on Instagram, WhatsApp can also bundle different services and topics within a single app, provided the technical implementation is well-designed.

Comviira® enables the use of WhatsApp as an "in-app solution" for structured communication, targeted information retrieval and interactive service, all without an additional app.

 Comviira® creates a kind of within WhatsApp Mini applicationThe user communicates with a clearly defined contact, receives relevant information automatically or on request, can ask follow-up questions, transmit data or have themselves securely verified, all within a familiar interface.

This creates a fully functional service channel, without an app store, without a login, without a new user interface. The user experiences:

• Targeted content on request, e.g., through keywords such as "application" or "materials" or through the use of AI.
• Immediately usable services, e.g. through broadcasts, automatic replies or 1:1 dialogue
• AI agent for coordination & solutions: also handles complex coordination (e.g., scheduling, question chains, responsibilities, approvals), gathers missing information in a structured manner and delivers concrete results instead of just answers.

The result: A communication system that behaves like an app, but isn't one.

Using WhatsApp significantly reduces technical barriers: no app downloads, no training, no need for explanation. This is a crucial advantage in all areas of life when it comes to reach, acceptance, and reliability.

Users are learning to actively use WhatsApp for information and services, not just for chatting. Businesses benefit from a new usage perspective, and WhatsApp becomes a digital hub for their target audiences.

Comviira® uses WhatsApp as an app-within-an-app: structured, compliance-oriented, and quick to deploy. Different contacts group different topics, and users can retrieve specific information as needed. and can simultaneously actively ask follow-up questions, transmit data, or trigger actions.. Communication is therefore bidirectional instead of one-sided, context-related and always traceable, and all in one system that is used daily.