Industry solutions

Flexible, Individual & Innovative

communicationthat adapts – to your industry

Whether in the pharmaceutical industry, the Medical technology, at food manufacturers, in Diagnostic and testing laboratories, at Insurance or other highly regulated business areas: Comviira ® was specially developed to structured, protected and traceable communication using WhatsApp to support – tailored to the respective regulatory framework.

The following industry solutions show how flexible and scalable Comviira ® can be integrated into existing processes – technically, legally and organizationally. Regardless of whether it is Customer service, specialist communication, Recall processes or internal dialogues goes: Comviira ® adapts to your industry – not the other way around.

Pharmaceutical Industry & Healthcare
  • Structured patient communication via WhatsApp
  • Patient verification via PZN, batch number or code
  • Communication with healthcare professionals via code or DocCheck verification
  • Aligned with GDPR & HWG requirements
  • PV-ready: Automatic screening via  evalii®
  • Medical/Legal approvals integrated


Food manufacturers & consumer goods
  • Structured communication with your end customers – directly in the WhatsApp profile
  • Providing information about products, ingredients or allergen information
  • Questions about availability, packaging or application – without a hotline
  • Aligned with GDPR requirements, quick to implement, without additional app


Laboratories & Diagnostics 
  • Order status and result notification via messaging
  • Sending test information or reports via chat
  • Complex explanations using AI
  • Patient and B2B communication according to GDPR standards
  • Integration into existing systems (API-ready)


Insurance & Large Companies
  • Dialogue-based customer service via messenger
  • Verifiable communication (e.g. with transaction numbers)
  • Flexible integration into existing CRM/helpdesk systems
  • Can be controlled internally or externally (1:1 + automated processes)
  • Traceable, secure and scalable


Commerce & E-Commerce
  • Customer service via WhatsApp – personal, fast, efficient
  • Automated responses to orders, shipping status & returns
  • Integration of product information, tracking links or PDFs in the chat
  • Segmented content via opt-in (e.g. offers, new products)


Expandable for other industries

Comviira ® is also suitable for regulated communication in areas such as:

  • Chemistry & Industry 4.0
  • MedTech
  • Energy supplier
  • Authorities / public communication


Comviira ® experience live – in just 30 minutes

Discover how Comviira ® It reduces the burden on your support team, speeds up processes, and reaches your target groups where they really are – via WhatsApp, but professionally managed.

In 30 minutes we will show you live how Comviira ® helps reduce queries, lower costs and build customer loyalty – data secure, scalable and without an app.

Request a live demo
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